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Privacy Policy — Exodus Concierge

Effective Date: August 15th, 2025

At Exodus Concierge (“we,” “our,” “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy applies to all visitors, clients, and users of our website and services, regardless of location, including the USA, Mexico, and the European Union.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, passport information, or other identifying details you voluntarily provide.

  • Payment Information: If applicable, processed securely via third-party payment processors.

  • Technical Information: IP address, browser type, operating system, and website usage data collected automatically.

  • Cookies & Tracking: We use cookies to improve your experience and analyze site usage. You can disable cookies in your browser settings.  Visit our Cookies Policy Page.

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage the services you request.

  • Communicate with you about your inquiries, services, or account.

  • Comply with legal obligations in Spain, the USA, or Mexico.

  • Improve our website and services.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Union, we process your data under one or more of the following lawful bases:

  • Your consent.

  • Contractual necessity (to perform the service you request).

  • Compliance with legal obligations.

  • Our legitimate business interests.

4. How We Share Your Information

We do not sell your personal information.
We may share information with:

  • Service providers (such as lawyers, schools, or housing agents) necessary to provide the requested service.

  • Legal authorities when required by law.

5. International Data Transfers

Your information may be transferred and processed outside your country, including in the USA, Mexico, or the EU/EEA, where privacy laws may differ. We take reasonable steps to ensure adequate protection of your data.

6. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes described in this policy or as required by law.

7. Your Rights

Depending on where you are located, you may have the right to:

  • Access, update, or delete your personal information.

  • Withdraw consent at any time.

  • Object to certain processing.

  • File a complaint with a data protection authority.

To exercise these rights, contact us at: hello@exodusconcierge.es

8. Security

We take reasonable measures to protect your information, but no system is 100% secure. You use our website and services at your own risk.

9. Third-Party Links

Our website may link to other sites. We are not responsible for the privacy practices of those websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
hello@exodusconcierge.es